Services & Professional Delivery
SnehBharat doesn't just sell software — we deliver end-to-end healthcare IT transformation. From ABDM compliance consulting and hands-on implementation to custom development, training, and 24x7 support — we are your long-term digital health partner, not just a vendor.
Every SnehBharat service is delivered by a dedicated team with healthcare IT domain expertise — from implementation engineers who understand hospital workflows to digital marketers who speak the language of healthcare decision-makers.
Structured 7-stage onboarding from requirement discovery to go-live and hyper-care — delivered by dedicated implementation engineers with healthcare domain expertise
Three-tier SLA-governed support plans ensuring your healthcare software runs flawlessly — with guaranteed response times, proactive monitoring, and regular product updates.
Expert consulting to help hospitals, clinics, and diagnostic centres achieve full ABDM / ABHA alignment — including Health Facility Registry, FHIR R4 integration, and consent management.
structured, repeatable, and thoroughly documented implementation process that takes any hospital, clinic, or diagnostic centre from first meeting to fully live in 4–8 weeks — with zero surprise costs and a dedicated engineer at every stage.
Requirement mapping, workflow documentation, gap analysis, instrument inventory
System setup, master data entry, module config, user account creation
Analyser LIS, HMS bridge, ABDM sandbox, WhatsApp Business API, payment gateway
Role-wise training for all staff profiles — 5 to 7 days, on-site or online
User acceptance testing with client team, feedback loops, issue resolution
Production cutover, parallel run, ABDM go-live, data migration validation
Dedicated engineer, daily check-ins, rapid issue resolution, optimisation
Each client gets one named implementation engineer responsible end-to-end — no ticket queues, no handoffs. They know your workflows, your team, and your system inside-out from Day 1.
ABHA ID linking, Health Facility Registry registration, and FHIR R4 record structuring are configured during Week 2 — not bolted on after go-live. You launch ABDM-ready, not ABDM-pending.
Every implementation stage is priced and scoped upfront. No surprise "integration fees" or "configuration charges." If we scope it, we deliver it at the quoted price — or we tell you before we start.
During go-live week, your implementation engineer creates a dedicated WhatsApp group with all key client stakeholders — questions answered in minutes, not hours, in a language your team understands.
Requirement mapping, gap analysis, workflow documentation. On-site visit for hospitals above 100 beds. Remote for clinics and labs.
System setup, master data entry, user creation, module configuration, department structure, billing heads, and test catalogue setup (for labs).
Role-based training sessions for all 7 staff profiles, followed by a structured UAT period where the client team tests every workflow with real-world scenarios.
Production go-live with parallel run, followed by 30 days of dedicated hyper-care support. Transition to standard AMC at Day 60 with your account manager assigned.
Annual Maintenance Contract
After your hyper-care period, choose a support plan that matches your organisation's criticality, team size, and response time requirements. All plans include automatic product updates and ABDM compliance releases at no extra cost.
/ month + GST • or 15% of ACV annually
Ideal for standalone clinics, single-branch labs, and small diagnostic centres
Response SLA
Next Business Day
Support Hours
9AM-6PM Mon-Sat
Uptime SLA
99.5%
Account Manager
Shared
/ month + GST • or 18% of ACV annually
For multi-branch labs, growing clinic chains, and 50–150 bed hospitals
Response SLA
4 Business Hours
Support Hours
7AM-10PM Daily
Uptime SLA
99.9%
Account Manager
Dedicated
Annual contract • 20%+ of ACV
For large hospital chains, multi-city labs, and government-empanelled facilities.
Response SLA
2 Hours
Support Hours
24x7x365
Uptime SLA
99.99%
Account Manager
Sr. Dedicated
Training & Capacity Building
Poor software adoption kills ROI. SnehBharat's structured training programme ensures every member of your healthcare team — from pathologist to front-desk receptionist — is confident and productive from Day 1 of go-live.
All training is delivered on a live sandbox environment using real-world scenarios from your own workflow. We don't do generic demos — we train your team on exactly how your system is configured.
Core navigation, patient registration, and ABHA ID linking for all staff. Delivered on-site or via video conference with screen sharing.
DURATION: 1 Day • All Roles
In-depth module training by department — OPD, IPD, Lab, Pharmacy, Billing, Radiology. Separate sessions per department with scenario-based exercises.
DURATION: 2–3 Days • Per Department
Dedicated ABDM workflow training for all patient-facing staff — ABHA linking, consent management, PHR app demonstration, and FHIR data handling
DURATION: Half Day • Patient-Facing Roles
Identify and develop 2–3 internal champions who can onboard future staff. They receive extended training, admin access, and the SnehBharat Certified Trainer credential.
DURATION: 2 Days • Selected Champions
Duration per role profile • SnehBharat LMS
Prescription, SOAP notes, AI Assistant, ABHA linking
Sample tracking, result entry, QC, report sign-out
Validation, delta check, AI alerts, digital sign-out
Inventory, dispensing, ePrescription, NDPS compliance
GST billing, insurance claims, OPD/IPD billing, reports
Patient registration, ABHA linking, appointment scheduling
ABDM compliance is no longer optional — it is becoming a mandatory requirement for every hospital, clinic, and diagnostic centre in India. SnehBharat's ABDM consulting team has deep expertise in NHA guidelines, FHIR R4 structuring, and Health Facility Registry onboarding — helping you achieve compliance without disrupting operations.
We assess your current systems, workflows, and data structures against NHA's official ABDM compliance checklist — identifying gaps and prioritising remediation actions.
We handle your HFR registration and profile verification on the NHA portal — a mandatory step for any ABDM-compliant healthcare facility.
Technical implementation of ABHA ID linking at patient registration — with patient consent artefact management compliant with India's Digital Personal Data Protection Act 2023.
Transform your lab reports, prescriptions, and discharge summaries into FHIR R4 DiagnosticReport, MedicationRequest, and ClinicalDocument resources — ready for ABDM Health Locker sync.
Registration as a Health Information User (HIU) and Health Information Provider (HIP) on the ABDM gateway, and Integration with HCX for insurance claims where applicable.
Documentation, evidence compilation, and audit trail preparation for NHA compliance certification — giving your facility official ABDM-certified status.
End-to-end ABHA Health ID implementation — Aadhaar and mobile-based verification, demographic linking, QR code scanning at OPD/registration counters, and family member ABHA linking for PHR app users.
All health records structured in FHIR R4 format using NHA-mandated SNOMED CT and LOINC coding standards — ensuring your data is readable by any ABDM-connected application in India and internationally.
Patient-controlled consent management aligned with DPDP Act 2023 and NHA's Health Data Management Policy. Patients grant and revoke access via the SnehBharat PHR app or ABDM's official app.
Ayushman Bharat PM-JAY beneficiary verification and cashless claims processing via the ABDM Health Claims Exchange (HCX) protocol — for hospitals empanelled under the national health scheme.
Specialized digital marketing services built exclusively for healthcare organisations — by people who understand both clinical healthcare and digital growth. We don't offer generic marketing; we build patient pipelines.
Rank on Google for healthcare searches in your city. Medical blogs, health tips, and doctor profiles that attract organic patient traffic — built by healthcare-literate content writers.
Manage and grow your hospital's online reputation across Google, Practo, Justdial, and social platforms — turning satisfied patients into visible social proof.
Performance marketing campaigns to drive OPD appointments, specialist consultations, and health check-up bookings — with full ROI tracking and monthly reporting.
All packages include monthly analytics reporting, content calendar, and a dedicated healthcare marketing executive
Every healthcare organisation has unique workflows, legacy systems, and integration requirements. SnehBharat's engineering team builds custom modules, bidirectional analyser interfaces, FHIR-compliant APIs, and AI-powered clinical tools — always on a battle-tested healthcare IT technology stack.
HL7, ASTM, RS-232 interfaces with Beckman Coulter, Sysmex, Abbott, Roche, Mindray, and 40+ other major analyser brands — auto result import with zero manual entry.
e-Sanjeevani, PM-JAY HCX, ABDM gateway, NHM APIs, CGHS portal integrations — for government hospitals and ABDM implementation partners.
Custom clinical AI model development — chest X-ray analysis, ECG interpretation, diagnostic pattern recognition, drug interaction prediction — with IP protection via provisional patent filing.
Choose the right partnership model for your project
Clearly scoped deliverables with milestone-based payment — ideal for well-defined modules and integrations.
Dedicated engineering hours per month for ongoing development, iteration, and maintenance.
Dedicated engineering hours per month for ongoing development, iteration, and maintenance.
A SnehBharat team embedded in your product roadmap — for hospital chains and government projects.
Full white-label edition of SnehBharat's products under your brand — for hospital groups and state governments.
Focused 2–3 week sprint to connect a specific third-party system — ABDM, analyser, payment gateway, insurance TPA.
IP Protection included: All custom-built code is covered by SnehBharat's trade secret protocols. Provisional patent support available for novel AI clinical algorithms at no additional cost during Year 1.
SnehBharat's services are engineered to scale globally — with a white-label Global Edition supporting multi-language, multi-currency, and region-specific regulatory frameworks across SAARC, MENA, and Africa.
Kolkata-headquartered with implementation engineers deployable across all major cities. Deep expertise in Bengali, Hindi, and Odia healthcare contexts. Government hospital and NHM PHC experience.
Bangladesh, Nepal, and Sri Lanka share India's healthcare IT challenges — limited digitisation, growing private sector, and government digital health mandates. Regional office in Dhaka planned for FY 2026-27. Country partners in Nepal and Sri Lanka.
UAE and Saudi Arabia's 3.5M Indian diaspora and Vision 2030 healthcare digitization. Kenya, Nigeria, Ghana, and Indonesia with rapidly growing private healthcare sectors and limited local Health IT vendors.
Start Your Journey
Talk to our healthcare IT specialists about your implementation, compliance, training, or digital marketing needs. We'll listen first, then recommend — no hard sell, no generic demos, no lock-in pressure.
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