Support Helpdesk · SnehBharat

We're Here. Real People. Real Help.

No bots, no call centres, no hold music. SnehBharat support means a named team member who knows your hospital, your product version, and your deployment. WhatsApp us, call, email, or raise a ticket — we respond fast.

Raise a Support Ticket WhatsApp Now

Systems Operational

HMS Platform ↑ Live

LMS Platform ↑ Live

Uptime 99.97%

Get Help Now

Choose Your Support Channel

Pick the fastest channel for your situation. Critical issues — WhatsApp or phone. Non-urgent queries — email or ticket. Training needs — book a session.

WhatsApp Support

Fastest way to reach us for urgent issues — live system errors, ABHA failures, critical billing.

Enterprise: Under 1hr · Priority: Under 4hrs

+91-7044434333

WhatsApp Business — send your hospital name and issue. Screenshots are welcome.

🕐 Mon–Sat · 9am–8pm IST · 24/7 Priority

Open WhatsApp Chat

Email Support

For detailed technical issues, feature requests, and non-urgent queries with a written record.

Response within 4–24hrs by AMC tier

support@snehbharat.com

Include registered email and product name. Add [URGENT] in subject for priority.

🕐 Mon–Sat · Replies within 24hrs

Email Support Team

Phone Helpline

For critical outages and situations where real-time conversation resolves issues faster.

Enterprise clients: Direct engineer line

+91-7044434333

Primary helpline for Priority/Enterprise. Essential plans please email/ticket first.

🕐 Mon–Sat · 9am–7pm IST

Call Helpline

Ticket System

For structured issue tracking — bug reports, features, and in-depth investigations.

Tracked end-to-end with ref number

Raise a Ticket Below ↓

Use the form below to raise a ticket. Assign priority and track progress efficiently.

🕐 24/7 Submission · Reviewed Mon–Sat

Raise a Ticket

Training & Onboarding

For new staff, refresher training, ABDM compliance, or advanced feature training.

Book session 48hrs in advance

training@snehbharat.com

Included for Priority/Enterprise. Essential clients can purchase sessions on-demand.

🕐 Mon–Sat · 10am–5pm IST

Book Training Session

Account Manager

Dedicated AM for deployment reviews, upgrades, and strategic product questions.

Priority & Enterprise clients only

Named contact per account

Contact your AM directly via email or WhatsApp for non-emergency strategy queries.

🕐 Mon–Sat · Same business day

Contact Your AM

Submit a Support Ticket

Tell Us What's
Wrong — We'll Fix It.

Fill in the form with as much detail as possible — the more context you give, the faster we resolve. All tickets receive a reference number by email within minutes of submission.

Attach screenshots or screen recordings — a 30-second video of the error saves hours of back-and-forth.

Include the exact error message — copy the full error text, not a summary.

Tell us when it started — helps us check server logs for the right time window.

Ticket Submission

Resolution within SLA guaranteed

Service Level Agreements

Guaranteed Response Times.

Every SnehBharat support response is backed by a written SLA. Breaches auto-escalate to senior leadership within 30 minutes.

SLA Metric	Essential 18% License	Priority 19% License	Enterprise 20% License
Platform Uptime Guarantee	99.5%	99.9%	99.9%
Critical Issue — Initial Response	24 Hours	4 Hours	1 Hour
Critical Issue — Resolution	48 Hours	8 Hours	2 Hours
High Priority — Initial Response	48 Hours	8 Hours	4 Hours
Medium Priority — Initial Response	5 Days	2 Days	24 Hours
Support Hours	Mon–Sat · 9-6	Mon–Sat · 9-8	24/7 Critical
WhatsApp Business Support	✓ Shared Group	✓ Dedicated	✓ Direct
Phone Support	—	✓ Included	✓ Direct Line
Named Account Manager	—	✓ Included	✓ Dedicated
On-Site Visit (per year)	—	1 visit	Quarterly
ABDM Update Implementation	✓ Included	Priority	Same-Day
Data Backup Frequency	Daily	Every 6 Hrs	Continuous