Acceptance of Terms
Section 01By accessing or using any part of the SnehBharat platform, software products (Bharat HMS, LMS, Clinic, PHR App), or professional services, you agree to be bound by these Terms of Service.
If you are entering into this agreement on behalf of a hospital, clinic, or diagnostic centre, you represent that you have the legal authority to bind that entity to these terms.
Description of Services
Section 02SnehBharat provides cloud-based healthcare management software, ABDM integration services, and digital transformation consulting. Our systems are designed to facilitate clinical workflows, patient record management, and healthcare administration.
Software-as-a-Service
Our software is provided on a subscription basis. We remain the owner of the software and grant you a non-exclusive, non-transferable license to use the service for your internal clinical operations.
User Obligations
Section 03- You must provide accurate and complete registration information.
- You are responsible for maintaining the security of your account credentials.
- You must use the platform in compliance with all applicable laws, including the DPDP Act 2023 and ABDM Health Data Management Policy.
- You may not attempt to reverse engineer, decompile, or extract source code from our products.
Clinical Responsibility
Section 04Disclaimer
SnehBharat is a software provider, not a healthcare provider. Our software—including the AI Clinical Assistant—is a supportive tool for clinicians. Final clinical decisions, diagnoses, and treatment plans are the sole responsibility of the registered medical practitioner.
We do not guarantee the accuracy of data entered by users. Clinicians must verify critical patient information before making treatment decisions.
Intellectual Property
Section 05All intellectual property rights in the SnehBharat platform, including logos, UI design, software code, and AI model weights, belong exclusively to SnehBharat Pvt. Ltd.
Patient data uploaded to the system belongs to the patient or the data fiduciary (the hospital/clinic) according to our DPA.
Payment & Subscriptions
Section 06Subscription fees are billed in advance based on your selected plan. All fees are non-refundable unless specified otherwise in our Refund Policy.
Failure to pay subscription fees within 15 days of the due date may lead to temporary suspension of service access.
Termination
Section 07You may terminate your subscription by giving 30 days' notice. Upon termination, we will provide a data export of your clinical records in a standard structured format (SQL/CSV/FHIR) before securely deleting your instance.
Limitation of Liability
Section 08To the maximum extent permitted by law, SnehBharat shall not be liable for any indirect, incidental, or consequential damages, including loss of clinical data, revenue, or business reputation.